After payment is made through our site, confirmation of payment and a ticket in format “bin ” that may be opened with Acrobat Reader program will be sent to your mail-box.

Passage aboard the yacht is carried out after the presentation of the ticket in printed form or on the monitor of the electronic carrier.

Please see the terms and conditions for the services provided

This problem can be caused by several reasons - most common of them are failure of e-mail server, anti-spam filter settings of your corporate e-mail or incorrectly written e-mail address.

Feel free to contact our technical support by telephone at the following number +7 (495) 228-55-55. Tell our specialists about your problem. They will ask for the last 4 digits of your credit card number or payment number and approximate date and time of your purchase. Please, provide them with all necessary information.

If you don’t have an opportunity to make a call, contact us by e-mail
river-boxoffice@radisson-cruise.ru providing the same information about your purchase.